| Project Detail |
The objective of the Tax Administration Modernization Project for Serbia is to improve effectiveness of tax collection and lower the compliance burden for taxpayers. The project has 4 components. (1) Legal environment component will address the range of constraints in the overall legal and tax administration policy environment in which the STA operates, support a comprehensive approach to risk-based management and improve tax compliance. The component will contribute to the achievement of lowering the compliance burden for taxpayers by helping reduce time to comply with taxes. (2) Serbian Tax Administration (STA) organization and operations component will improve various functional areas identified as weak in the Serbia Tax Administration Diagnostic Assessment (TADAT), including taxpayer registration, risk management, voluntary compliance, audit, tax dispute resolution, and overall operational effectiveness. Given that measurable changes in these areas will take time, ‘quick wins’ are planned which will deliver improvements that will be visible within the first two years of the project. The areas identified for quick wins include improvement in the STA website and complete automation of tax clearance certificates. Improving the functionality and usability of the STA website will lead to boosting taxpayers’ confidence in its informational content, optimizing the information resources and services available to taxpayers, enhancing user-friendly features of the website, and effectively promoting the reputation of the institution. (3) Information and Communication Technology (ICT) system and records management modernization component will improve and expand the services provided by the ICT system and address the STA’s significant records management challenges, including dealing with the large backlog of taxpayer paper records. |
