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Qi won the LEAP Genesys Award after partnering with Customer Experience Ltd, the implementation partner of US-based Genesys Cloud CX. The agreement integrates AI-powered Genesys Cloud CX into Qis customer care system, enhancing customer service and employee engagement. The signing ceremony took place in Dubai Media City, with Qi CEO Ali Muneam and Customer Experience Ltd CEO Yildirim Duyargil in attendance. Qi Chairman Bahaa Abdul Hadi highlighted this as Iraqs first Genesys FinTech integration, setting a new industry benchmark. Genesys Cloud CX enhances customer experiences through AI-driven orchestration, improving loyalty, efficiency, and workforce engagement. Qis omnichannel digital transition resulted in: 60% savings in telecom costs 80% reduction in customer response time Higher customer and employee satisfaction The partnership positions Iraqs financial services on a global stage, leveraging advanced cloud and AI technologies. Full statement from Qi: Leading fintech Qi, an Iraq-based consortium of multi-sector companies with offices in UAE, won the LEAP Genesys Award, following the partnership signed up with Customer Experience Ltd, the implementation partner of US-based Genesys Cloud CX. The long-term agreement marks a significant step in Iraqs journey towards world-class AI-driven CX technologies for the countrys digital economy as envisioned by the founder of Qi, Mr. Bahaa Abdul Hadi. This award marked the innovation Qi has adopted as a major approach in the enhancement of customer service. Turkey-based Customer Experience Ltd has kick started the implementation of the worlds leading Genesys Cloud CX platform into Qis customer care system. The company is in the process of integrating Genesys unique contact centre and employee engagement systems powered by advanced Cloud and AI technologies. During the event, after Qi has successfully achieved a vast impact among its customers, it has decided to take the service a level ahead, considering advanced technology, seeking the pioneer in technology and QI, Genesys for the agreement. Where Qi has obtained the LEAP award. The agreement signing ceremony took place at Qis back office in Dubai located in Dubai Media City. Mr. Ali Muneam, CEO of Qi and Mr. Yildirim Duyargil, Founder & CEO of Customer Experience Ltd exchanged the agreements in the presence of the technical teams from both companies. Mr. Bahaa Abdul Hadi, Chairman of Qi, said: Todays partnership is a milestone in pioneering integration technologies in Iraqs financial sector. The collaboration marks the first Genesys project for FinTech in Iraq that seamlessly integrates both voice and digital channels, setting a new benchmark in Iraqs financial services industry. I believe the trio of Genesys, Customer Experience and Qi will further Iraqs financial services landscape to the next level and make it a global benchmark which the local and international companies can capitalize on. US-based Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations accelerate growth by delivering empathetic, personalized experiences at a scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. Mr. Yildirim Duyargil, Founder & CEO of Customer Experience Limited, said: We are so excited to partner with Qi. Our experienced team has started one of the worlds most powerful cloud technologies to meet specific needs, providing tailored solutions and empowering Qis operations. Our state-of-the-art CX system can serve more customers with the same number of employees or less. Mr. Ali Munaem, CEO of Qi, said: Todays collaboration has brought the best-in-class solutions to our millions of customers, which has made it easier for them to navigate and connect. By orchestrating all digital and voice channels, we aim to improve service integrity and accessibility, offering our customers a cohesive and responsive service across multiple platforms. Qis generative AI-based omnichannel and digital transition allowed the company to achieve incredible results, including; Increase in both customer and employee satisfaction, up to 60% savings in monthly telecom costs and 80% reduction in customer response time. |
