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The white label app licenced to MAG, was developed in-house by HITEK’s solution experts, and aims to provide residents with a single, user-friendly interface to manage all aspects of their living experience
FM solutions provider HITEK Services has developed and activated a community app for MAG. The digital platform will transform the living experience for residents of MAG City by offering a comprehensive suite of features designed to enhance convenience, efficiency, and community engagement.
The white label app licenced to MAG, was developed in-house by HITEK’s solution experts, and aims to provide residents with a single, user-friendly interface to manage all aspects of their living experience, from streamlined customer registration and profile management to the convenience of purchasing Annual Maintenance Contract (AMC) packages and on demand maintenance services online.
“With the HITEK Community App, MAG City management, tenants and owners will have access to a real time dashboard offering complete visibility regarding the handover status of individual units, with the ultimate aim of making the process of moving in as stress free and streamlined as possible,” said Javeria Aijaz, Managing Director of HITEK.
Additionally, MAG City’s management can give service providers access to the app to monitor service agreements and track progress during the Defect Liability Period (DLP). During this post-handover phase, construction and secondary finishing faults and delays in any individual properties can be identified and rectified, ensuring timely resolution of any issues, the developer noted.
MAG City is a mixed-use residential community, located in District 7 in Meydan, and features 247 units of studios and one-bedroom apartments, as well as two, three and four-bedroom townhouses. The community features green spaces and landscaped gardens.
Mohamed Moghrabi, MAG Property Development’s Chief Development Officer said, “The development of the bespoke community app comes as part of MAG’s efforts to streamline and simplify the move-in process and to create a seamless and integrated system for submitting any requests pertaining to their property.
“This innovative app represents a significant step forward in smart living solutions, setting a new standard for residential property management. As the UAE real estate sector continues to evolve at pace, MAG, in partnership with HITEK, remains at the forefront, delivering technology-driven solutions that enhance quality of life and operational efficiency,” added Aijaz.
The app’s functionality extends to providing detailed payment histories, reminders, and the ability to offer feedback on completed tasks. Residents can access insightful dashboards and reports, supporting more efficient management of their services and expenses, the developer explained.
HITEK also implemented advanced data protection measures and secure transaction protocols to safeguard user information and financial data. The app also features 24/7 customer support, ensuring that help is always at hand for residents. Community engagement is another key aspect of the app, with features that keep residents informed about local events and activities, as well as providing forums for discussion and interaction with neighbours.
To deliver the home maintenance services, MAG has engaged Farnek group’s leading home maintenance company Hitches & Glitches.
For property managers, the app includes a dedicated portal offering a comprehensive dashboard of all AMCs, customers, and tasks, promoting transparency and efficient management. H&G will also support residents and management, during the initial DLP, to ensure that properties are finished on time and to the highest quality. |
