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Governments more often outsource collection processes. The tendering of collection processes involves the tendering of services. Sending a reminder, for example, is a service that can be delivered by very many providers and that for the most part looks the same. Read tips for tendering collection processes here
Choose quality
When tendering collection procedures, contracting services are inclined to award on the basis of the lowest price for a certain volume of reminders. Assess not only on price, but also on quality. You can do this by carefully considering in advance which quality requirements the performance of a supplier must meet. Ensure that the criteria are measurable and can be assessed over time.
Assess the chance of success
In addition to quality, it is advisable to assess the chance of success of a collection process. The expected success rate largely determines how much you ultimately think you can collect. This knowledge is important when choosing a tender procedure.
Factors that can influence the success rate:
The age of the outstanding invoices (young claims are collected faster than older ones)
The area where the debtors live
Set requirements
Set requirements:
to the reliability of the collection partner, such as professional liability insurance, a Certificate of Good Conduct (VOG) and a third-party account (a bank account managed by the bailiff). The bailiff uses the third-party funds account to collect money from a debtor on behalf of his client.
to the method of collection: socially responsible collection should be the norm for every client.
in terms of return and quality: cheap is usually expensive, look closely at the net collection result.
to a complaints procedure: something can always go wrong, who can the debtor go to?
All collection agencies that have the Incasso Quality Mark meet these requirements. |
