Tenders Are Invited For Delivery And Implementation Of A System (Helpdesk) For Registering And Eliminating D ... in Bulgaria

Work Detail

Delivery And Implementation Of A System (Helpdesk) For Registering And Eliminating Defects And Interruptions In The Work Of The Kozloduy Npp Information System Ead. In Order To Increase The Level Of Security, Performance And Quality Of The Users Workflow In The Kozloduy Npp Information System, It Is Necessary To Deliver And Implement A Centralized Helpdesk System For Registering And Eliminating Defects And Interruptions In The Operation Of The Kozloduy Npp Information System. The Delivery Should Include The Necessary Licenses (Permanent With 12 Months Of Support), As Well As The Hardware Requirements Required For The Normal Operation And Efficient Use Of The System Of At Least 50 Simultaneous Operator, 3500 End Users, Inventory And Management Of 3500 It Devices And The Creation Of Reports For 4000 Mailboxes. Training Of A Minimum Of Four Specialists To Administer The System The Activities Subject Of The Order Also Include System Software Support (12 Months), Which Includes: Consultations Related To Maintenance, Use Of The System; Remedy For A Critical Problem That Leads To Complete Loss Of Functionality; Remedy For A Non -Critical Problem With A Delay Or Partial Loss Of Functionality; Troubleshooting Of Systems If Problems Occur Due To A Malfunction Or Breakthrough In The Service Software; Guaranteed Integrity, Reliability And Security Of The Information Environment. The Requirements For The Operation Of The System Are Described In Detail In The Term Of Taxation №24.P.Tz.394.

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