Tenders Are Invited For Software Programming And Consultancy Services – 81313752 - It Advisory Services For ... in Germany

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Software Programming And Consultancy Services – 81313752 - It Advisory Services For Optimisation And Digitisation Of Administrative Services To Citizens In Jordan. Description Of The Procurement (Type And Scope Of Services) The Project Comprises Two Service Work Packages Aimed At Enhancing The Efficiency And Effectiveness Of Administrative Services In Jordan Through Digital Transformation And Citizen-Centric Approaches. Work Package I: Developing Comprehensive Governmental Digital Services Standard (Dss) For Jordan This Work Package Aims To Establish A Unified Digital Services Standard (Dss) For Jordan, Providing A Clear Framework For The Design, Development, And Implementation Of Digital Government Services. The Dss, Overseen By The Digital Transformation Unit (Dtu) At The Prime Ministry And The Ministry Of Digital Economy And Entrepreneurship (Modee) , Will Guide Government Entities, Particularly In Creating User-Friendly, Secure, And Accessible Digital Services. Key Components Include: Review And Assessment: Conduct A Thorough Evaluation Of Existing Digital Services, User Feedback, Current Legal And Regulatory Frameworks, Compliance With Laws Like Data Protection And Cybersecurity Regulations, And Internationally Adopted Standards And Good Practices In That Regard Including Some Benchmarking With Other Countries. Development Of Standards: Build Comprehensive Standards For Digital Service Delivery, Covering Areas Such As Api Architecture, Data Integration, Accessibility, Security, And Performance. These Standards Will Ensure Services Are Modular, Interoperable, And Aligned With International Best Practices. Stakeholder Engagement: Engage Mdas, Citizens, The?Private Sector, And Other Non-Governmental Stakeholders To Gather Feedback And Ensure The Dss Is Tailored To Meet User Needs And Regulatory Demands. Implementation And Rollout: Propose A Methodology For Continuous Dss Updates And A Structured Rollout Plan For New And Existing Digital Services. Capacity Building: Develop Training Materials And Conduct Capacity-Building Sessions For Dtu, Modee And Other Public Entities To Ensure Compliance And Effective Use Of The Dss. Overall, The Dss Will Standardize Digital Services Across Ministries, Improving User Experience And Operational Efficiency While Ensuring Compliance With Both Local And International Regulations. Work Package Ii: Enhancing The User Interface (Ui)/ User Experience (Ux) And Provision Of New Informational Services On The Sanad Mobile App And Web Portal This Work Package Aims To Enhance The Ui/Ux Design Of The Sanad Mobile App And Web Portal While Introducing New Informational Services. Key Components Include: Review And Evaluation: The Process Begins With A Comprehensive Review And Evaluation Of The Current Ui/Ux, Involving User Surveys And Consultations With Various User Groups, Including Citizens, Businesses, And Government Agencies. This Phase Will Also Assess Compliance With Accessibility Standards, Such As Wcag, To Ensure Inclusivity. The Findings Will Be Documented In A Detailed Report, Which Will Also Include Recommendations For Improvement. Desing Phase: A User-Centered Ap

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