Tenders Are Invited For Avaya Telephone Services in United Arab Emirates

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Tenders are invited for Avaya Telephone Services. University Hospital Sharjah has decided to invite vendors for a Tender. You, as a vendor are requested to participate in the tender process by submitting your offer as described in attached documents. In the event your company is interested to participate in the tender, please go through the details & provide your sealed offers as per the tender guidelines. If you need any further information regarding the tender, you may contact the following: Hari Krishna - Email: hari.tamanampudi@uhs.ae, Mobile: 0503983242 Nizam Email: Nizam.Shaikh@uhs.ae , Mobile: 0521818033 Sumair Email: sumair.ilyas@uhs.ae, Mobile: 0567817206 Open Date: Wed, 01/08/2025 - 12:00 Close Date: Thu, 01/23/2025 - 12:00 1. Avaya UC and CC current setup at UHS DESCRIPTION AVAYA AURA WORK FORCE OPTIMIZATION (WFO ACR) AVAYA AURA EXPERIENCE PORTAL (AAEP) PROACTIVE OUTREACH MANAGER (POM) AVAYA AURA CONTACT CENTER (AACC) AVAYA COMMUNICATION MANAGER (CM) AVAYA AURA CONFERENCING AVAYA AURA MEDIA SERVER AVAYA AURA SYSTEM MANAGER AVAYA AURA SESSION MANAGER AVAYA AURA APPLICATION ENABLEMENT SERVICES (AES) AVAYA AURA DEVICE SERVICE (AADS) AVAYA UTILITY SERVICE (US) AVAYA COMMUNICATION MANAGER MESSAGING (CMM) AVAYA CONTACT RECORDER (ACR) AVAYA AURA SESSION BORDER CONTROLLER CUSTOMIZED AVAYA UC REPORTING TOOL from the current vendor Avaya Integrations with HIS DESCRIPTION AVAYA POM INTEGRATION WITH HIS SYSTEM (TRAKCARE) FOR OUTBOUND APPOINTMENT CONFIRMATION CALLS. CONFIRMATION FLAGS WILL BE PULLED BY HIS AND UPDATE APPOINTMENTS IN THE HIS SYSTEM. AVAYA AGENT DESKTOP (AAD) APPLICATION INTEGRATION WITH HIS (TRAKCARE) TO PULL PATIENT DETAILS (SUCH AS PATIENT NAME, URN ETC.) BASING ON THE PATIENT CALLING NUMBER AS A POP UP ON THE AAD APPLICATION. Tender Link : https://www.uhs.ae/tenders

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