Tenders Are Invited For Software Support Services – Nexon Support And System Development in Hungary

Work Detail

Software Support Services – Nexon Support And System Development. The Nexon Human Resources Management System (Hereinafter: System) Has Been Implemented At The Bidder And Has Available Functionality. The Purpose Of The Purchase Is The Support Service Of This System, As Well As The Provision Of The Services Necessary To Carry Out Further Developments. The Infrastructure For The Operation Of The System Is Provided By The Bidder. System Parameters And Modules - Total Number Of 3,000 People (Taking Into Account The Annual Fluctuation) For All Purchased Modules, Unlimited Legal Entities - Operated On A Network, For The Modules Specified In The Technical Description Product Support O Software Monitoring Must Ensure Compliance With Current Legislation, Program Updates, Possible New Features And Bug Fixes. O Customer Service O With High-Level Contact O With Designated Customer Contact Person, Responsible Persons Activities To Be Performed In The Framework Of Product Support The Winning Bidder Must Perform The Following Activities During The System Operation Support (Operator Support Service) Activity: • Troubleshooting And Troubleshooting, Customer Service Availability • Error Analysis (Identification Of Root Causes And Evaluation) • Availability Of The Response Times Within The Limits Set In The Technical Description (Technical Description Table No. 1) • Analysis And Elimination Of Incidents (Errors) Within The Resolution Time Assigned To Each Error Category (Technical Description Table No. 2) • Continuous Maintenance Of Expert Competence • Preparation Of Monthly Reports On The Status Of Reported Incidents Development Framework Activities To Be Carried Out During The Change Management Service: Related To The System, Software Development And Consulting Defined By The Procuring Entity Task, Including Changes, Expansions, Bug Fixes, Development Of New Functions, Integration Tasks, Data Transfer Between Systems, Preparation Of Related Documentation And It Security Tasks. With Regard To The Cooperation Of The Parties During The Service, The Following Rules Must Be Enforced: • The Bidder Appoints A Customer Manager, In Whose Person He Ensures High-Quality Professional And Technical Customer Management. During Working Hours, The Customer Manager Receives The Needs Of The Designated Technical Contact Person Of The Bidder And Provides Appropriate Specialists And Resources To Satisfy Them - After The Necessary Consultation. • The Bidder Is Obliged To Document The Services Performed For The Bidder, Have Them Certified By The Bidders Technical Contact Person, And Keep Records. • According To The Methodology Developed Jointly By The Bidder And The Bidder, Development Needs Are Met In A Predetermined Schedule. • The Content Use Of The Development Framework Is Defined Jointly By The Bidder And The Bidder. In Order To Perform The Tasks, The Bidder Provides Development, Consulting And Project Management Support (Which Includes The Introduction And Training Services Required And

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