Tenders Are Invited For Information Technology Services – Technical Support And Development Of Is Eso - Reco ... in Czech Republic

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Information Technology Services – Technical Support And Development Of Is Eso - Records Of Levy Administration 2025-2028. The Subject Of This Public Contract (Hereinafter Referred To As The Public Contract) Is The Provision Of Flat-Rate Technical Support Services In The Operation Of The Information System For The Administration Of Levies For Breach Of Budget Discipline (Hereinafter Also The Information System), Which Include The Following Activities: A) Technical Support During Regular Maintenance And Updating The Environment In Which The Information System Is Operated (Updating The Operating Environment Of The Clients Servers And Stations). Updates In Relation To New Versions Of Basic Software (Operating System, Database, Etc.). Modifications Of The System Environment Of The Application And Database Server, Possibly Moving The System And Database To Other Technical Means According To The Clients Specification, Including Ensuring The Smooth Installation Of Part Of The Information System. B) Support In Creating Statistical Reports And Outputs. C) Resolving Emergency Situations, Incidents, Problems Or Failures (Hereinafter Referred To As Defect) In The Required Terms According To The Relevant Category Of Defect According To Art. Iv. Contracts For The Provision Of Services, In Particular: - Solving Problems In The Event Of Defects And Modifications To The Clients Hardware And Software Stations That Affect The Proper Functioning Of The Information System. - Solving Problems In The Event Of Defects And Modifications To The Hardware And Software Of The Clients Server That Affect The Proper Functioning Of The Server Part Of The Information System (Hardware And Software Defects Of The Server Resources On Which The Application Or Database Part Of The Information System Is Operated). D) Performing Data Corrections In The Information System That Do Not Have The Nature Of Errors In The Information System (E.G. Correction Of Erroneous Data Entered By The Client Or The Clients Employees Into The Information System). E) Implementation Of Modifications To Existing Functionality Resulting From Legislative Changes, Related Process Changes Or Requirements Of The Contracting Authority, Or Employees Of The Contracting Authority, But Not Bringing New Functionality. F) Performing Interface Modifications To Third-Party Applications Or Their Versions. G) Ensuring The Updating Of Technical And User Documentation For The Information System For The Contracting Authority In Connection With The Technical Support Provided. H) Ensuring The Hot-Line Service, Including The Readiness Of The Supplier For Remote Consultations With The Client In Solving Problems Encountered When Working With The Information System. I) Service Desk - An Incident Detection And Management System For Reporting Defects And Reporting Requests For The Provision Of A Specific Technical Support Service (Hereinafter Also Service Desk). Notification Of Defects And Reporting Of Requests Will Take Place Via The Service Desk Of The Contracting Authority. The Subject Of The Contract Is Also The Implementation Of Minor Adjustments To The Information System According To The Clients Requirements (Hereinafter Referred To As Services On Request), With A Maximum Performance Volume Of 150 Md (1 Md = 8 Hours Of Work By One Employee Of The Contractor). The Subject Of On-Demand Services Will Be Necessary Adjustments To The Current Version Of The Information System Following Changes In Legislation, Methodology O

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