Refer To The Smrc Towards Excellence Program Technology Stream Rfp V2.0 Document For Detailresponse Document Provided For Vendor Responsesummary Below:Expected Outcomes From The Works Order And Task Management Component:* Provision Of An Integrated Works Order And Task Management Solution* Demonstrated Improvements To Job Planning, Scheduling And Allocation* Demonstrated Improvements To Resource Utilisation By Having The Right Teams, With The Right Tools, Supplies And Safety Gear, Scheduled With The Required Plant* Field Works Have Two-Way Task Updates Whilst Online And Synchronisation When Offline* Provision Of Required Dashboards That Support Management Decisions* Non Field Workers Can Receive, Action, Reallocate Tasks For Business-As-Usual Tasks* Automatic Population Of Timesheet Entries Based On Works Tasks With Little End User Intervention. (Integration To Time And Attendance System)Expected Outcomes From The Safety Management Component:* Improve Safety Compliance* Reduce Lost Day Injuries* Automation Of Safety Reporting* Release Frontline Leadership Capacity From Safety Reporting And Analysis To Focus On Higher Priority Activities Such As Safety, Work Quality And Timely Delivery Of Services* Reduce Whs Insurance Premium* A Step On The Path Of Digital Adoption To Raise Efficiency Across The Whole Of Councilexpected Outcomes From The Time And Attendance Management Component:* Improved Timesheet Accuracy* Release Frontline Leadership Capacity From Timesheet Management And Approval To Focus On Higher Priority Activities Such As Safety, Work Quality And Timely Delivery Of Services* Improved Activity-Based Budgeting Cost Capture Of Jobs & Grants Reporting* Automation Of Manual Re-Keying/Correcting Of Timesheet Data* Improved Overtime Tracking And Cost Data Reporting* A Step On The Path Of Digital Adoption To Raise Efficiency Across The Whole Of Councilexpected Outcomes From The System Integration And Automation Solution Component:* Lifting Productivity And Output For Office Staff (Target 5 To 10%)* Lifting Service Levels For Public Facing Council Services (Managers And Staff Will Have Full Visibility Of All Outstanding Service Requests And Where The Bottlenecks Are)* Improved Consistency, Timeliness And Customer Communication For Customer Service Requests* Augmenting Any Functionality Limitations That Exist With The Erp Systems* Removing Data Silos And Making Data Accessible For Improved Management Decision Making* Removing Data Silos And Making Data Accessible For Improved Customer Responsiveness* Providing A Customer Service Ai Chatbot For 24/7 Customer Service* Automation Of Manual Re-Keying Of Data Between Systems
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