Tenders Are Invited For Call Center – Clarification Of Facts By Telephone in Germany

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Call Center – Clarification Of Facts By Telephone. The Contribution Service Tenders The Implementation Of Telephone Clarifications Of Facts (Outbound) To Potential Contributors In The Non-Private Sector As Well As The Subsequent Necessary Processing Of The Data Records By The Future Contractor. Processing Takes Place In An Online Application Provided By The Contribution Service On The Contractors Premises Using The Contractors Technical Equipment And Workstations. It Is Intended To Conclude A Contract With The Most Economical Bidder With A Fixed Term Until December 31, 2027, Probably From July 1, 2025. In Addition, The Contribution Service Has The Opportunity To Extend The Contract Five Times (Under The Same Conditions) By Six Months Each Time Until June 30, 2030 At The Latest (Plus An Extension Of A Further 3 Months If The Subsequent Award Procedure Is Delayed). The Contribution Service Is Not Obliged To Exercise The Aforementioned Extension Options. The Exact Start Of The Qualification Of The Contractors Employees For Telephone Clarification Of The Matter Will Be Agreed Between The Contracting Parties. The Qualification Is Expected To Take A Total Of 4 Weeks And Must Be Completed By The Start Of The Contract Or The Start Of Service Provision. The Time Window For Clarifying The Matter By Telephone Is Limited To Monday To Friday From 8:00 A.M. To 7:00 P.M. And Takes Place Via The Contractors Telephone System. The Electronic Mailboxes And The Applications For Processing The Processes Can Generally Be Used Monday To Friday From 6 A.M. To 7 P.M. The Following Technical Requirements Must Be Taken Into Account: The It Application For Contribution Collection Is Hosted In The Contribution Service Data Center At The Cologne-Bocklemünd Location. The Applications Are Provided To The Contractor Using Citrix Terminal Server Technology. For The Communication Connection Between The Contractor And The Contribution Service, The Applicants Must Offer The Necessary Data Lines With A Minimum Speed Of 10 Mbps (Ethernet 10 Mbit/S) Per 60 Employees In Active Sessions As Part Of This Award Procedure And, If The Contract Is Awarded, With The Start Of The Service Provision Make A Provider Of Your Choice Available. It Should Be Noted That The Contribution Service Can Connect A Point-To-Point Ethernet Connection (Ethernet Leased Line) To The Contribution Service Via A Provider Selected By The Contractor, Without Any Connection To The Internet. The Data Lines Are Connected Internally In The Contribution Service At Two Locations. Both Transfer Points Are Located On The Wdr Site In 50829 Cologne-Bocklemünd, Freimersdorfer Weg 6. The Contribution Service Places High Demands On The Qualifications Of The Employees Employed By The Contractor. There Will Be At Least A General Commercial Qualification

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