Software Support Services – Support For Oracle Licenses 2025 - 2030. The Subject Of The Public Contract Is The Provision Of Technical Support For The Following Oracle Products With Customer Number Csi 18379965: • Oracle Database Standard Edition - Processor Perpetual, Number Of Licenses From The Ordering Party: 4 Licenses, • Forms And Reports - Processor Perpetual, Number Of Licenses From The Ordering Party: 10 Licenses. In Order To Provide Technical Support For The Above-Mentioned Oracle Products, The Client Requests The Provision Of A Service To Oracle Called Software Update License & Support, Which Includes In Particular: • Access To New Versions And Software Updates; • Access To Documentation For New Software Versions; • Round-The-Clock Assistance In Solving The Clients Service Requests (In 24/7 Mode), Round-The-Clock Access To Web-Based Customer Support Systems, Including The Ability To Record Service Requests Online; • Access To Non-Technical Customer Service During Normal Business Hours; • Guaranteed Response Time When Solving The Customers Requirements According To The Severity Level (All Together Just Oracle License Support). Support For Oracle Licenses Will Always Be Provided By The Supplier In Accordance With The Currently Valid Oracle Technical Support Terms And Conditions Issued By The Manufacturer Of The Products, Oracle Corporation, For Which The Supplier Has Licenses.
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