Request for proposals for Terms of Reference for Outbound Call Centre Services for Tanzania Clean Cooking Project, October 2024 The TCCP is a three-year programme (July 2022 June 2025) funded by the Swedish International Development Cooperation Agency (Sida). The project seeks to reduce energy poverty through a transformational increase in the use of clean cooking solutions in rural, marginalized, and underserved communities. The envisaged outcome is increased private sector investment, innovation in affordable clean cooking solutions and accelerated access to clean cooking solutions in Tanzania. The programme aims to achieve three main objectives: Accelerate adoption of clean cooking solutions in underserved markets in Tanzania. Catalyze private sector participation and innovation in market-based approaches for clean cooking. Focus on small and growing businesses. Strengthen sector coordination and advocate for a conducive policy environment for the clean cooking sector 3. Purpose of the assignment Through this request for proposals (RFP), the AECF is looking for a consultant to provide outbound call centre services for the TCCP results-based financing program. 3.1 Specific Duties and Responsibilities of the Consultant Conduct telephone interviews of a random sample of customers to verify information provided on reported sales e.g. name of the customer, product/service sold, date of sale, sales price and location, as provided by the customer interviewed corresponds with the sales information provided by the results-based award company. It is expected that 1800 customers will be interviewed over the course of 1 year. Tender Link : https://www.aecfafrica.org/about-us/opportunities/
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