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Car Park Management Services – Parking Management System Development And Operation. The Task Of The Successful Bidder Is To Provide A Complex, Integrated, Hungarian-Language Administrative It System Supporting The Sub-Tasks Of Parking Operation Administration Presented In The Technical Description, Which Includes The Software License, Software Operation Support, Implementation Of Unique Development Needs And Rental Of Portable Devices Required For On-Site Inspections. The System Is Part Of The Software That Ensures The Complex Task System Of Street Inspections And Surcharge Determinations, Which Also Manages Valid Waiting Permits And Tasks Related To The Payment Of Surcharges Or The Collection Of Surcharges In The Claims Management Procedure. - The Number Of Public And Surface Parking Spaces In The District At The Start Of The Procedure: 29,572, Of Which The Number Of Spaces In The Capital: 1,524 (Informative). - The Winning Bidders Task Is To Deliver A Parking Management, Control And Operation It System That Meets The Requirements Specified In The Technical Description, To Install, Maintain, Operate, Fully Operate And Update The Individual Software Components In An Automated Manner, To Teach The Bidders Staff How To Use The Program, To Provide On-Site Provision Of Portable Devices For Inspection, Legal Compliance. The Duration Of The Training Is Planned To Be 3 Days, 2-4 Hours Per Group In The Following Grouping: Employees Of The Control Group (Operators, Area Inspectors, Dispatchers) In 2 Groups; Employees Of Customer Service And Finance (Back Office Clerks, Front Office Clerks, Deputy Head Of Customer Service, Economic And Financial Clerk) In 2 Groups; Employees Of The Collection Team (Lawyers, Assistants) In 1 Group. - The Monthly Service Fee Must Include 150 User Accesses (Licenses). - The System Must Provide The Following Authorization Levels (User Groups): Parking Inspector, Administrator, Operator, Dispatcher, Area Inspector, Administrator (Super User) Authorizations. - During The Duration Of The Contract, The Winning Bidder Is Obliged To Operate On The Respective Operating Days Established By The Parking Operation Legislation (Decree Of The Budapest Capital Municipality 30/2010 (Vi. 4.), Between 7:00 A.M. And 10:00 P.M. Daily (Hereinafter: Hours Of Operation) ) To Ensure Continuous Availability, Within The Framework Of Which, Depending On The Nature Of The Problem, The Error Must Be Resolved Within 1 Hour From The Notification Of The Error Via A Remote Connection At The Latest, Or The Error Must Be Resolved On-Site Within 3 Hours At The Latest. - The Winning Bidder Must Undertake To Transfer The Requests For Changes Resulting From The Change In Legislation Through The System And To Set Them In The System During The Duration Of The Contract, Including The Guidelines And Decisions Of The National Data Protection And Freedom Of Information Authority Regarding Data Protection And Freedom Of Information.
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