The Calgary Public Library (The “Library”) Is In The Process Of Evaluating Potential Solutions For Improving Information Technology Service Management (Itsm) And Asset/Inventory Management. The Library System Has Approximately 1000 Employees, 800 Corporate Endpoints (Computers/Laptops) For Staff, 800 Public Endpoints (Chromebooks, Tablets, Public Computers) For Patrons, A Hybrid Infrastructure (Mix Of Cloud And On-Prem) And Various Other It Related Hardware. The It Service Desk Receives An Average Of 400 Service Tickets Per Month And Is Looking For An Itsm Tool That Improves End-User Experience And Access, While Significantly Improving Service Reporting. The Ideal Solution Would Be An Integrated Itsm/Asset Management System That Can Also Integrate With Various Other Library Systems (Ex. Microsoft Dynamics Business Central).
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