Prior Information Notice For Software Support Services – Operation, Modification And Upgrade Of The Inspis Information System. The Subject Of The Contract Is The Provision Of Services Related To Ensuring The Operation, Security And Support Of Integrated Information Systems Of The Inspis Family, As Well As Modifications And Upgrades Of These Information Systems Based On A Set Of Comprehensive Requirements Or A Framework Scope. The Scope Of Performance Also Includes The Implementation Of Modifications, The Creation Of Appropriate User, Administrator And Developer Documentation, The Transfer Of A License Enabling Further Changes And The Transfer Of The Source Codes Of The Systems Affected And Changed In This Way. For The Purposes Of Further Specification, These Linked Services Are Summarized: A) Service 1 – Ensuring The Operation, Security And Comprehensive Maintenance Of Systems, Including All Their Components And Modules B) Service 2 – Providing User And Administrator Support For Systems, Including Incident Resolution Services Via The Inspis Helpdesk Including Provision Of End-User Support Services Using A Call Center With Free Calls C) Service 3 – Provision Of Modifications And Complex System Upgrades And Their Implementation
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