Prior Information Notice For Emergency Call Query And Citizen Service On Federal Motorways in Germany

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Prior Information Notice For Emergency Call Query And Citizen Service On Federal Motorways. The Emergency Telephones On The Federal Motorways Are Telephone Systems That Are Used, Among Other Things, To Receive Calls From Those Seeking Help And To Forward Reports To Rescue Control Centers, Breakdowns And Towing Services, Etc. Around 30,750 Emergency Calls Are Currently Made From Emergency Telephones Every Year. Approximately 17,100 Emergency Telephones Are Currently In Operation Along The Federal Motorway (Route Length Approx. 13,200 Km). Several Emergency Telephones Are Combined Into One Emergency Line. Several Emergency Call Lines Form An Emergency Call System (Ane). The Interface Between Contractor And Client Provides The Connection Between The Currently 91 Emergency Call Systems (Coupling Computer With Isdn Gateway) And The Respective Dsl Routers, Whereby The Dsl Connection And The Dsl Router Are The Responsibility Of The Contractor And Are Therefore Part Of The Contractors Service. In Order To Receive Calls From Emergency Telephones, Autobahn Gmbh Des Bundes Requires Call Center Services That Are To Be Provided By Comprehensively Trained Employees All Year Round, I.E. 24/7 Over 365 Days/Year. Ideally, Employees Should Speak English, German And At Least One Eastern European Language. The Emergency Calls Are To Be Answered And Processed As Quickly As Possible. In Order To Ensure A Fail-Safe, Permanent And Fastest Possible Receipt, A Redundant System Must Be Maintained. In Order To Process The Emergency Calls, The Future Contractor Needs Software Which, Among Other Things, Can Display The Geo-Referenced Position Of The Emergency Telephone Used In A Geographic Information System (Gis System) With A Correspondingly Detailed Map Of The Surrounding Area And, With The Help Of A Database, Can Forward Emergency Calls (Emergencies) To The Local Control Centers/Police Allows. It Should Also Be Possible To Forward Emergency Calls (E.G. Breakdown Reports) To Emergency Services. Furthermore, Pending Emergency Calls Including Their Existing Waiting Time Should Be Displayed In Real Time. The Software Is Part Of The Performance Of The Future Contractor. All Incoming Calls Are Classified As Emergency Calls Until They Are Classified By A Call Center Agent. Since Other Calls May Also Be Processed In The Call Center, A Prioritized Input Channel Must Be Reserved For Emergency Call Queries So That Incoming Emergency Calls Can Be Processed With Priority. To Prepare For The Award Procedure, A Market Survey Should First Be Carried Out.

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