Bids Are Invited For Microsoft Support Services in Canada

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Request For Proposalspurposethe City Of Surrey Is Seeking A Qualified Service Provider, With Experience Serving The Canadian Public Sector, To Deliver Enterprise-Level Technical Support And Incident/Escalation Management, Directly Or Through Its Microsoft Premier Support For Partners, For Complex Hybrid And Cloud-Based Microsoft Products And Cloud Services. The Objective Is To Ensure Timely Resolution Of Incidents, Access To Microsoft Expertise, Proactive Guidance, And Escalation Management For Critical Business Systems And Services.Environmentthe Citys Microsoft Environment Includes, But Is Not Limited To:•Microsoft 365•Entra Id (Azure Ad)•Exchange Online•Microsoft Teams•Sharepoint Online•Onedrive For Business•Microsoft Intune•Microsoft Azure•Endpoint Management•Purview•Windows Server•Windows Desktop Operating Systems•Sql Server•Power Platform•Microsoft Security And Compliance Servicesrequired Services•Break/Fix Support•Service Degradation Investigations• Configuration And Operational Issues• Tenant Administration Support• Troubleshooting And Root Cause Analysis• Service Restoration Assistancecritical Incident Management• 24X7 Support Availability For Critical Incidents• Escalation Management• Coordination With Microsoft Engineering Teams Via Microsoft Premier Support For Partners• Incident Coordination And Communications Until Service Restorationaddendaif The City Determines That An Amendment Is Required To This Rfp, The City Representative Will Issue A Written Addendum By Posting It On The Bc Bid Website At Www.Bcbid.Gov.Bc.Ca And The City Website At Www.Surrey.Ca (Collectively, The “Websites”), And Upon Posting, Any Addenda Will Form Part Of This Rfp. It Is The Responsibility Of Proponents To Check The Websites For Addenda. The Only Way This Rfp May Be Added To, Or Amended In Any Way, Is By A Formal Written Addendum. No Other Communication, Whether Written Or Oral, From Any Person Will Affect Or Modify The Terms Of This Rfp Or May Be Relied Upon By Any Proponent. By Delivery Of A Proposal The Proponent Is Deemed To Have Received, Accepted And Understood The Entire Rfp, Including Any And All Addenda.All Inquiries Related To This Rfp Should Be Directed In Writing To Purchasing@Surrey.Ca

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