Tenders Are Invited For Collection Agency Services – Perintäpalvelut in Finland

Work Detail

Collection Agency Services – Perintäpalvelut. Hus-Yhtymä (Hereinafter Hus Or The Customer Or Procurement Unit) Is Requesting Offers For Debt Collection Services. Collection Services Include Both Collection Of Customer Invoices (Including Collection Of Salary Receivables, Collection Of Occupational Health Receivables And Invoicing Of Damages) And Collection Of Organizational Invoices. The Service Includes: -Sending Payment Requests -Making Payment Plans And Transferring Due Dates -Checking And Maintaining Debtor Customers Contact Information -Notifying The Credit Bureaus Of The Removal Of Payment Defaults -Checking The Debtors Ability To Pay And Evaluating The Success/Need Of Legal Collection -If Necessary, Transferring To Legal Collection And Acting As A Technical Operator In Legal Collection -Follow-Up Collection -Debt Settlement Activities -Providing Legal Services Sending Payment Reminders Is Not Included In The Service (The Subscriber Sends The Payment Reminders Himself). The Service Provider Must Have An Online Service That Hus Can Use As A Subscriber. The Online Service Functions As The Main Collection Service Monitoring, Reporting, Communication And Administration Tool Between The Subscriber And The Service Provider. The Service Provider Must Be Ready To Receive And Send Collection-Related Materials In The Format Specified By The Subscriber. The Service Provider Must Offer Customer Service To Both The Subscriber And Debtor Customers. The Customer Emphasizes That The Service Provider Must Comply With Both The Law On The Collection Of Receivables And Good Collection Practices In Its Collection Activities. The Procurement Ensures The Functionality Of The Administration And The Organization Of Services. It Is A Total Procurement, I.E. The Procurement Has Not Been Divided Into Parts. The Procurement Unit May Leave The Procurement Undivided If It Would Not Be Possible For A Justified Reason Due To The Nature And Scope Of The Procurement Or The Way The Service Is Implemented, The Manageability Of The Procurement Entity And Overall Responsibility, Or The Risks Associated With The Division. The Procurement Unit Can Also Leave The Procurement Undivided Into Parts, If The Need To Coordinate The Different Contractual Partners Of The Parts Could Seriously Endanger The Proper Execution Of The Contract. In Addition, Dividing Into Parts Is Not Necessarily Appropriate When Dividing Into Too Small Parts Can Lead To An Overall Architecture That Is Difficult To Manage Or A Continuous Increase In Costs. The Services Under Procurement Form A Functional And Technical Entity, Where The Service Provider Is Comprehensively Responsible For The Different Stages Of The Debt Collection Process, Reporting, Online Service, Data Security And Customer Service. The Use Of Several Service Providers Would Increase The Division Of Responsibilities And The Need For Coordination, And Could Jeopardize The Efficient And Uniform Implementation Of The Service Package. The Estimated Value Of The Acquisition Is €4,100,000 Calculated Over Four (4) Years (Vat 0%). The Anticipated Value Of The Acquisition Takes Into Account The Costs Of Both The Customer (Hus) And The Debtor Customer. Both The Costs Incurred By The Customer And Those Incurred By The Debt Collection Service Are Taken Into Account In The Anticipated Value Of The Procurement And In The Offer Comparison.

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