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Customer Relation Management Software Development Services – Resumption, Maintenance And Development Mission Of The Customer Relationship Management (Crm) Tool. Purpose Of The Contract: Mission Of Recovery, Maintenance And Development Of The Customer Relationship Management (Crm) Tool. This Special Specification And Its Annex “Technical Requirements” Describe The Types Of Services That Letec Wishes To Activate For The Execution Of This Contract. These Elements Make It Possible To Translate The Philosophy Of The Expected Achievements And Must Allow The Bidder To Define The Most Appropriate Profiles And Methodology To Achieve The Objectives Mentioned. However, Part Of The Services Will Be Provisioned From The Perspective Of Standard Profiles To Be Activated (See Inventory Document). Their Effective Activation Will Be Confirmed During Contract Execution By The Contracting Authority Through The Use Of The Purchase Order Mechanism. The Main Services Can Be Described As Such: - Methodological Support And Good Practices: O Development Of Use Audit/Technical Audit, Definition Of Priorities, Definition Of Roadmaps, O Conduct Of Co-Creation Workshops, Formalization Of Processes, O Definition Of Kpis And Configuration Of Associated Tools, O Project Management According To The Rules Of The Art, Focusing In Particular On Aspects Of Planning Management, Budget Management, Backlog Management, Functional And Technical Documentation. O Sharing Of Best Practices And Benchmarks Based On Experiences With Comparable Organizations - Resumption Of The Existing: O Resumption Of Existing Environments, Settings, Specific Developments, Integrations And Components, O Resumption Of Functional, Technical, Maintenance And Updating Documentation, O Resumption Of Training, Maintenance And Updating Materials, O Organization And Realization Of Knowledge Transfers With The Stakeholders Concerned O Responsibility For The Maintenance And Developments Of The Platform From The End Of The Transition Period - Functional Support: O Development Or Configuration Of New Functionalities, Preferably Standard Or Customized To Letecs Needs, O Decommissioning Of Obsolete Functionalities, O Functional Adaptations Following Microsoft Developments, O Integration Of Needs In Connection With Other Letec Digital Platforms (Such As For Example – Non-Limiting: Letec.Be Customer Site Or Future Letec Pro Professional Site, Mobile Applications, Sales Back-End, Social Networks) O Creation And Administration Of Data Repositories And Apis Necessary For Their Exposure, In Compliance With Security And Personal Data Management Standards, O User Training. - Technical Support: System Developments, Obsolescence Management, Architectural Advice, User Rights Management, Initial Configuration Of The Tool And Associated Rights. - System Maintenance: Corrective And Evolutionary Maintenance Of The Crm System For The Entire Duration Of The Contract, Proactive Approach In Order To
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