Tenders Are Invited For Computer Support And Consultancy Services – Hw Maintenance Pre Is Gp Sr in Slovakia

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Computer Support And Consultancy Services – Hw Maintenance Pre Is Gp Sr. The Subject Of The Contract Is The Provision Of Hw Maintenance Services For The Period Up To 30/11/2027 In The Scope Of: - Ensuring The Delivery Of Original Spare Parts To The Public Contracting Authority Or A Third Party Authorized By It (Sla Supplier For Is Gp Sr), - In The Event Of The Impossibility Of Repairing The Given Component Or Its Part, Ensuring The Delivery Of The Entire New Device, - Providing Updates, Security Patches, Firmware, New Versions Of Drivers And Software Parts Of Hardware Components (Part Of The Maintenance Price) To The Public To The Contracting Authority Or A Third Party Authorized By Him, - Ensuring The Required Response Times For The Provision Of Hw Maintenance Services In The Delivery Mode The Next Working Day After Reporting The Incident, - Providing Summary Information To The Public Contracting Authority Or A Third Party Authorized By Him About The Release Of New Versions Of Drivers, Firmware Or Security Patches By Manufacturers Of Individual Supported Components At Least Once Per Quarter, No Later Than 10 Working Days After The End Of The Previous Quarter, - Telephone Or Email Helpdesk Support (Including Essp), Including The Possibility Of Escalating The Resolution Of The Incident To The Manufacturer.

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