Tenders Are Invited For Data Services - Rent, Maintenance And Repair Of Large Central Computers And Telephon ... in Croatia (Hrvatska)

Work Detail

Data Services - Rent, Maintenance And Repair Of Large Central Computers And Telephone Exchange. The Virtualization System Runs On A Vmware Esxi Virtual Environment With Virtual Servers On Windows Server And Linux Operating Systems And A Microsoft Sql Database. All Clients Of The Information And Communication System Of The Zagreb Innovation Center D.O.O. They Connect To The Network Using The 802.1X Protocol To Provide Additional Security And Dynamically Assign Clients To Their Designated Separate Networks. Aruba Clearpass In Redundant Mode Is Used For The Mentioned Network Solution. All Core Network Equipment And Servers Are Connected To A Redundant Uninterruptible Power Supply (Ups). Trend Micro System-Wide Malware Protection Is Used (On Pcs, Servers And M365). A Part Of The System Whose Support Will Expire Is Being Maintained, The Specification And Maintenance Level Of Which Is Given In The Technical Specifications Attachment. The Specified System Consists Of Active Aruba Network Equipment (Network Switches, Wireless Access Points), Aruba Clearpass Solutions, Avaya Switchboard With Contact Center And Hpe Server With Intel Chipset. A Detailed Description Of The Servers And Services That Are Rented Is Given In The Attachment: Technical Specifications For The Same, It Is Necessary To Make A Migration From The Existing Infrastructure To A Rented Virtual Data Center Or A Service As A Service. Equipment Maintenance And Rental Is Divided Into: Preventive Maintenance Equipment Preventive Maintenance Services Are A Package Of Preventive And Proactive Services That Offer Direct And Privileged Access To Hpe Equipment Manufacturers. Based On The Aforementioned Services, And With The Aim Of Ensuring The Full Functionality Of The Equipment, The Service Provider Will Carry Out Preventive Maintenance Of The Equipment, And In Everything According To The List Of Procedures And Procedures Recommended By The Equipment Manufacturer. As Part Of The Preventive Maintenance Of The Equipment, The Service Provider Will Provide The Following Services: - Designate A Contact Person Who Can Be Contacted Regarding Operational And Technical Advice, I.E. The Overall Preventive Service, Based In Croatia - Access To New Versions Of The Delivered Licensed Program Support And Corresponding Patches According To The Recommendations Of The Equipment Manufacturer And Their Installation - Monthly Overview Of The Activities Of The Support Provided - A Report On The Monthly Preventive Maintenance Activities Will Be Attached To The Monthly Invoice - Quarterly Planning Of Proactive Activities For The Contractual Period, Which, Among Other Things, Includes Consulting On Expanding And Upgrading The System Whether Its A Hardware Or Software Expansion, Consulting On The Complete Infrastructure Of The Center And A Report On Planned Activities - The Possibility Of Escalating Problems With The Equipment Manufacturer - Submitting Requests Via Web Tools, Phone Calls Or E-Mails. Corrective Maintenance The Service Provider Will Carry Out Corrective Maintenance (On-Call Maintenance) According To The Procedures Recommended By The Equipment Manufacturer From The Technical Specification. The Service Provider Will Carry Out The Repair On The Basis Of The Defect Report By The Client, And The Procedure Itself At

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