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Hajj Is A Precise Time Bound Event Where All The Activities Have To Be Carried Out Within Specific Timeline. In A Year Approximately 1,30,000 Pilgrims (Could Be Increased Over Time) Are Expected To Perform Hajj From Bangladesh. The Entire Process, Starting From Pre-Registration To Obtaining Visa To Getting On The Flight, Is An Intricate One. Any Lapse Or Delay Will Cause Obstructions In Journey Of Pilgrims. In This Context, All The Stakeholders Have To Perform Without Any Failure. The Stakeholders Must Be Equipped To Undertake Any Necessary Activities To Resolve Any Unpredicted Situation And Make Sure That Pilgrim Can Complete The Visa And Travel. Ministry Of Religious Affairs (Mora) Has Been Providing All Sorts Of Services Regarding Hajj To The Pilgrims Since 2009. An Interactive Web-Based Hajj Management System (Www.Hajj.Gov.Bd) Was Developed For Smooth Operation Of Entire Hajj Process. The Hajj Pre-Registration System Was Introduced In 2016. Since Then, Services Have Been Provided To Pilgrims Through An Integrated Hajj Management System. Now, Mora Is Looking For Engaging A Nationally/Internationally Reputed It Firm For Further Development Or Upgradation, Operation, Maintenance And Data Migration Of The Existing System With The Following Functionalities & Services: Functionalities: Pre-Registration And Registration Management System Of Pilgrims; Post Registration Functionalities Of Pilgrims Such As Eft, Refund, Transfer, Replacement, Flight And House/Hotel Allocation Management; Transportation And Catering Management; Visa Application; Pre-Arrival Data Management; Online Fund Transfer; Hajj And Umrah Agency Information, Monitoring, Evaluation & Performance Management; Hajj Guide Information, Monitoring, Evaluation & Performance Management; Umrah Management; Training Management; Medical And Healthcare Management System; Lost And Found Pilgrims And Baggage Management; Dashboard And Display Board; Automated Document Management System; Integrated Mobile Apps Having Compatibility To Run Both In Bangladesh And Saudi Arabia Considering The Realistic Circumstances Of The Pilgrims (E.G., Otp Integration Over Email And Whatsapp); Customize Mis Report; Public Portal Management For Hajj; Etc. Services: Printing Of Id Cards, Luggage Management, Map Printing, Preparing Electronic Wrist Belt; Visa Processing; Electronic Health Profile Management; Queue Management System; Sms & E-Mail Based System To Provide Information And Notifying Events To The Pilgrims, 24/7 Call Centre, Supporting It Based Help Desk At Makkah, Mina, Arafah, Madina, Jeddah And Hajj Office, Dhaka; Etc. 2.The ‘E-Hajj Management System Of Bangladesh’ Will Be Linked With The Information System Of All Other Relevant Organizations, Government/Private, In Home And Abroad (As Or When Necessary).2.1The ‘E-Hajj Management System Of Bangladesh’ Will Be Linked With The Hajj Management System And Other Service Providers In Saudi Arabia End Through Web Services Or Any Other Means. 2.2The System Will Be Interactive With Other Government / Semi Government / Autonomous Bodies/ Statutory Bodies/ State Owned Organizations / Private Organizations (As Or When Necessary) System Such As Bangladesh Election Commission, Department Of Immigration And Passports, National Telecommunication Monitoring Centre, Civil Aviation Authority Of Bangladesh, Biman Bangladesh Airlines And Other Airlines, Law Enforcing Agencies, Sonali Bank And Other Banks, Hajj Agencies Association Of Bangladesh, Etc., Through Apis For Better Management.3.Supplying Necessary Hardware As And When Required To Maintain The Smooth And Uninterrupted Operation Of Hajj Management System Maintaining Data Security, Privacy, And Sovereignty.4.Providing Technical Documents And Entire Source Code Including Any External Package/Library. These Will Be Handed Over With Adequate Training To Make Sure The Trained Personnel Can Operate, Upgrade, And Modify The Handed-Over Contents. 5.Transfer Of Knowledge To Mora For Understanding The Work Flow And Back-End Mechanism Of The System With Adequate Number Of Workshops. 6.The Existing System Is Developed In An Open Source Platform Supporting Both Bangla & English Language. Any Further Development Or Upgradation Must Be Compatible With The Existing System And All Its Functionalities. 7.User Level Security And Different Level System Security Have To Be Ensured. All Inquiries On Pilgrims Information Can Be Accessed By Authorized User Depend On The User Level Access Granted.8.A Centralized And Integrated Database System To Ensure Single Version Of The Truth. The Approach Is Based On A Single Point Update, Which Will Reduce Duplication And Improve Database Management Ensuring Higher Data Integrity.9.In Addition, The System Will Have The Provision For Online Payment System; To Track And Monitor Pilgrims And Baggage (For Example Rfid Chips With A Sensor Or A Wi-Fi Network Or Others), Hajj Grievance Management (Complaint Submission, Necessary Forwarding, Follow-Up, Etc.) System With Periodic (At Least Quarterly) Reports On Shared Grievance To Be Supplied From The Firm To The Ministry; Ai Chatbot With All Relevant Supports; Voice Support In The System Including The Chatbot; Accessibility Including All Types Of Disable People; Ai-Based Analytics; Hajj E-Learning Platform; Hajj Calendar Project Monitoring, Etc.10.Apart From The Above, Selected Firm Will Have To Perform Necessary Jobs As And When Required For Smooth And Faster Operation.11.All Data In The System Will Be Shared With The Ministry Of Religious Affairs And The Ministry Can Control The Data At Any Time At Its Own Jurisdiction. A Comprehensive Functionalities/Services Of ‘E-Hajj Management System Of Bangladesh’ Will Be Mentioned In Terms Of Reference (Tor) And The Specifications.
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