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Tenders are invited for Software Development Firm. Location: KIGALI Deadline: Monday, 19/10/2026 23:59 1. Background Rwanda has progressively decentralized mental health care and integrated it into primary care. Rwanda Biomedical Centre - Mental Health Division (RBC-MHD) also coordinates a growing network of governmental and non-governmental actors providing community-based Mental Health and Psychosocial Support (MHPSS) services, that intersect with other wider peacebuilding and development interventions. Current information on MHPSS actors, services and referral pathways is fragmented across separate and often static systems and mappings. As projects, focal persons and geographic coverage change, mappings quickly become outdated. This limits coordination, creates duplication and gaps, and makes referrals and follow-up di+icult to manage. RBC-MHD and its partners, in partnership with other relevant ministries and government institutions, therefore seek a secure, sustainable platform that turns one-o+ mapping into a continuously updated service ecosystem, with the potential to work inter-ministerial. 2. Objectives The assignment is to design, develop, deploy and support a user-friendly national digital platform that improves coordination among actors that o+er services related to MHPSS and other relevant sectors, and strengthens referral and counter-referral pathways. The platform will: maintain an up-to-date registry of actors, services, activities and geographic coverage; identify service, geographic and resource gaps and reduce duplication; enable secure referrals, follow-up, feedback and counter-referrals; provide aggregated dashboards, maps, data visulization and reports for planning and policy; support data quality, accountability and organizational learning; and remain scalable, interoperable and maintainable by the responsible institutions. 3. Scope of Work 3.1 Requirements and co-design The firm will conduct stakeholder consultations, document business processes and data flows, define user roles and permissions, assess existing systems and integration points, and agree the final functional and non-functional requirements with RBC-MHD, ICBS and other identified partners. The approved System Requirements Specification (SRS) will be the baseline for development and acceptance. 10. Data protection, ownership and licensing All data must be processed in accordance with applicable Rwandan data protection law and approved governance arrangements. Access to personal or sensitive information must be limited to authorized users and based on documented roles and purposes. Upon final payment, RBC and/or another designated government institution will have exclusive ownership of all project-specific deliverables, including source code, database structures, architecture, APIs, configuration and deployment files, interface designs, documentation, training materials, testing records, administrative accounts, and any domain or hosting accounts procured under the project. The firm must disclose all proposed third-party, open-source and proprietary components, including licence terms, restrictions, recurring fees and maintenance implications. No component that creates unnecessary vendor lock-in or prevents future operation, transfer, modification or development may be used without prior written approval. 11. Application process and submission guidelines Interested software development firms must submit their complete proposals electronically to tender@icbs.ngo, addressed to Mr. Diogene Karangwa, General Lead of the Institute for Community Based Sociotherapy, by 19October 2026. Late submissions or proposals sent through alternative channels will not be considered for evaluation. The subject line of the email should clearly state: "Proposal: Interactive Actor Mapping [Your Company Name]". Required Submission Package To be considered for evaluation, applicants must submit two separate files: 1. Technical Proposal Company Profile: A brief overview of the firm, legal registration documents, and evidence of financial stability. Relevant Experience: Case studies or references from at least three (3) similar projects, ideally involving secure national digital platforms, referral systems, or health-related ecosystems. Proposed Methodology: A detailed technical approach demonstrating how the firm will design, develop, deploy, and support the platform according to the objectives. Project Timeline & Work Plan: A clear roadmap including key milestones, deliverables, and quality assurance processes. Team Composition: CVs and professional certifications of the core team members (e.g., Lead Architect, Frontend/Backend Developers, UX/UI Designer, Project Manager) who will be assigned to this project. 2. Financial Proposal Itemized Budget: A detailed breakdown of costs related to development, licensing, training, handover, and ongoing technical support. Payment Schedule: Proposed payment milestones tied directly to the project deliverables outlined in the technical work plan. Tender Link : https://www.jobinrwanda.com/job/terms-reference-tor-software-development-firm
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