Software Package And Information Systems – Delivery Of A Complex Integrated Digital Call Center Ecosystem. The Subject Of The Public Contract Is The Supply Of A Complex Integrated Digital Call Center Ecosystem. The Goal Is To Introduce A New In-House Information System Including Crm, Contact Center Cloud Platform, Voice Analytics, Ai-Driven Reporting, Integration And Middleware Layer And Security Measures To The Extent Of Appendix No. 4 Zd – Functional Requirements And Specifications.
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