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Tenders are invited for Financial Service Provider / Cash Transfers OVERALL GOAL OF THIS ASSIGNMENT To contract a qualified financial service provider to ensure secure, efficient, and compliant cash transfers or related financial services to beneficiaries across Lebanon. Duties and Responsibilities Disbursement of funds to beneficiaries via cash. Ensuring compliance with Lebanese financial regulations. Providing secure beneficiary verification (PIN, ID, biometric if available). Offering real-time or regular reporting and reconciliation systems. Supporting the organization with customer service for troubleshooting. Delivering final reconciliation reports per transfer cycle or project. Eligibility Criteria: 1. General Eligibility Criteria Legal registration in Lebanon (Commercial registration & Ministry of Finance). Valid VAT registration (if applicable). Financial license from Banque du Liban (if applicable, e.g., for money transfer or exchange companies). Owner or CEO or GM passport/I.D. copy Not blacklisted by any international body (e.g., UN, EU, World Bank). Compliance with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulation 2. Technical Criteria Proven experience in providing financial services to NGOs or humanitarian agencies. Capability to manage bulk payments (e.g., cash assistance). Strong data management system with a vetting process for each beneficiary. Geographic coverage (branches, agents) especially in remote or vulnerable areas. Ability to provide real-time reporting and reconciliation tools. Track record in handling large volumes securely and efficiently. System for managing beneficiary verification (e.g., biometric, PIN, ID checks). Data protection and compliance with GDPR or similar privacy standards. Flexibility with different reports (collected uncollected) specially in terms of time frame. 3. Financial Criteria Competitive transaction fees, commissions, and FX rates. Transparent pricing structure with no hidden charges. Capacity to hold or disburse funds in multiple currencies Minimum financial stability indicators (e.g., minimum capital, audited statements). Capacity to handle transactions mounting up 150 000 USD per year 4. Administrative & Documentation Requirements Company profile and list of similar contracts. List of clients (especially humanitarian or development organizations). Audited financial statements (last 23 years). Updated company registration papers and licenses. Tax compliance certificates. Proof of insurance (professional liability, fraud, etc.). 5. Ethical & Compliance Criteria Signed Code of Conduct or Anti-Corruption Statement. Commitment to humanitarian principles and Do No Harm approach. Internal complaints and fraud reporting mechanisms. Adherence to NGOs safeguarding, SEA and protection policies (especially if dealing directly with vulnerable populations). Safeguarding and Protection of Sexual Exploitation and Abuse (PSEA) ABAAD has zero tolerance for all forms of safeguarding violations, including abuse, exploitation, neglect, and sexual exploitation and abuse (SEA). All staff, consultants, contractors, sub-contractors, volunteers, and partners are expected to comply with ABAADs Safeguarding policy and to uphold the highest standards of professional conduct. Any safeguarding breach, including sexual exploitation or abuse, whether physical, verbal, non-verbal, or cyber, may result in immediate corrective action, including suspension or termination of this contract, without prejudice to any other legal or administrative measures. Data Protection and Retention: Data Collection: ABAAD will process the information you provide in your application for the purpose of evaluating your suitability for the advertised position. This data may include personal information such as your name, contact details, education, work experience and samples, and other relevant information. Data Retention: ABAAD will retain your data for a period of up to 7 years following project completion. This retention period may be extended in specific circumstances, such as legal obligations or ongoing disputes. ABAAD may further retain your name and date of application in the organisations internal supplier log. Data Security: ABAAD is committed to protecting your personal data. We have implemented appropriate technical and organisational measures to ensure the security of your data. Your Rights: You have the right to access, rectify, or erase your personal data, as well as the right to restrict or object to its processing. You may withdraw your application and request the deletion of your data by email. You also have the right to data portability. Data Sharing: Your data may be shared with relevant third parties, such as background check providers or reference checkers, as necessary for the recruitment process. Closing Date: Friday, 07. Aug 2026 Intervention Sector(s): Gender issues Tender Link : https://daleel-madani.org/civil-society-directory/abaad-resource-centre-gender-equality/calls/call-tender-financial-service-provider-cash-transfers
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