Tenders Are Invited For Development Of Customer Management And Customer Service Process in Finland

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The Business Oulu Business Institution (Hereafter Also The Customer) Requests Your Offer For Expert Services For Customer Management And Customer Service Process Development In Accordance With This Request For Tender And Its Attachments. Purpose Of Procurement: Businessoulu Acquires Expert Services For The Development Of Customer Management, Customer Segmentation, Service Paths, Customer Service Process And Knowledge-Based Management Of Employment Services. The Purpose Of The Service Is To Form An Entity Based On Data And Joint Development, Which Allows Businessoulu To Target Services More Effectively To Job-Seeking Clients And Manage Client Work More Systematically Than At Present. The Core Task Of The Procurement Is To Produce A Customer Management Model That Can Be Implemented In Practice For Businessoulu, Which Includes The Segmentation Criteria For Jobseeker-Customers, Segment-Specific Service Paths, Customer Work Management Structures, And The Definition Of Metrics And Reporting. The Procured Service Is Described In More Detail In Appendix 5 Service Description.

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