Expression of Interest For Consultancy Services For The Provision Of Managed It Services in Uganda

Work Detail

Expression of Interest for Consultancy Services for the Provision of Managed IT Services Objective of assignment FSD Uganda seeks to establish a Framework Agreement with a qualified and experienced Managed Service Provider (MSP) to ensure the reliability, security, and continuous improvement of our IT environment, which includes: IaaS and SaaS administration (Microsoft services suite). On-premise servers and private cloud services management. Backup and Disaster Recovery Services Management End user onboarding, setup and application deployment Providing actionable insights on emerging technologies, regulations, and competitive value that informs budgeting and planning. The primary objectives of this engagement are to: Mitigate Key Person Risk: Transfer day-to-day technical management and support to a resilient team. Enhance Business Continuity & Disaster Recovery: Formalize, test, and manage our backup and recovery processes. Improve Security Posture: Proactively manage threats and ensure compliance with IT policies. Monitor System Health: Provide remedial actions that will reduce on unforeseen impact to business systems. Provide Strategic Value: Offer insights and recommendations for leveraging technology to meet our business objectives. 3. Scope of work The successful provider will be required to deliver the following services: Help Desk & End-User Support: Provide a single point of contact for all IT support issues via phone, email, and ticketing portal. Remote support capabilities with the option for on-site support as required (to be defined in proposal). Infrastructure Management & Monitoring Google Workspace: Admin support, user provisioning/deprovisioning, security configuration. Physical Server: Proactive monitoring, health checks, performance optimization, and OS/software patch management. Implement approved changes to systems, infrastructure, access, configurations, and related technology components. Backup & Disaster Recovery (BDR) Management This is a critical requirement. The provider will assume full responsibility for our existing DUO backup system Tender Link : https://www.developmentaid.org/#!/tenders/search

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