Bids Are Invited For Hiring A Specialized Company To Provide Hosting Services, Technical Support, Maintenanc ... in Brazil

Work Detail

E-Mail – Hosting, Support And Maintenance Provision Of Hosting Services, Technical Support And Maintenance Of An Institutional Electronic Mail System, Including The Hosting Of 100 Active E-Mail Accounts Already Existing Under The City Hall, With A Minimum Of 20Gb Of Storage Space Available In Each E-Mail. The Service Must Include, At A Minimum: Creation, Deletion And Management Of E-Mail Accounts Via Administrative Panel; Access Via Webmail And Imap, Pop3 And Smtp Protocols; Integrated Spam And Antivirus Protection; Ssl/Tls Security Certificate For Sending And Receiving Messages; Automatic Daily Backup Of Accounts, With Minimum Retention Of 15 Days; Minimum Availability Guarantee Of 99.5% (Ninety-Nine Point Five Percent); Remote Technical Support During Business Hours, With A Maximum Response Time Of Up To 24 Hours; Complete Migration Of Existing Accounts, Without Loss Of Data And Without Interruption Of Services; Compliance With The General Data Protection Law (Lgpd), Ensuring The Confidentiality And Integrity Of Information. All Data And E-Mail Accounts Will Be The Exclusive Property Of The City Hall, And Their Portability Must Be Guaranteed At The End Of The Contract., Implementation, Migration And Training – E-Mail Creation, Implementation, Configuration And Technical Training Service Regarding The Institutional Electronic Mail System, Including Complete Migration Of Data From Existing E-Mail Accounts To The New Environment. The Service Must Include: Domain And Dns Configuration; Full Migration Of Existing Mailboxes, Including Messages, Contacts And Attachments; Guarantee Of Data Integrity And Availability Throughout The Migration Process; Setting Up Accounts On Devices And Email Clients, When Necessary; In-Person Or Remote Training (Minimum Of 6 Hours) For Assigned Employees, Covering System Usage, Account Management And Good Security Practices; Delivery Of User Manual And Basic Technical Guidelines; The Migration Must Occur Without Prejudicing The Continuous Operation Of Services., Website – Hosting, Technical Support, Maintenance Of The City Hall’S Institutional Website. The Service Must Include: Server Hosting With Minimum Availability Of 99.5%; Availability Of An Ssl Certificate Valid Throughout The Contractual Term; Periodic Automatic Backup (Minimum Daily) With Minimum Retention Of 15 Days; Corrective And Evolutionary Maintenance Of The Website; Remote Technical Support During Business Hours, With Response Time Of Up To 24 Hours; Optimization For Fast Loading (Average Time Of Up To 3 Seconds); Compatibility With Major Browsers And Mobile Devices (Responsive Design); Application Of Basic Seo Good Practices; Compliance With Information Security Standards And The General Data Protection Law (Lgpd). The Website Must Allow Content Management Through An Administrative System (Cms). The Service Must Include: Development Of A Personalized And Exclusive Layout For The City Hall, The Use Of Free Templates Without Relevant Customization Is Prohibited; Complete Institutional Website Structure, Including Administrative Pages, News

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