|
Request for proposals for Provision of Consultancy Services for the Business Transformation Project Project Background 3.1 The Bank has embarked on a comprehensive Business Transformation Project aimed at modernising its core banking and related information technology systems. This strategic initiative seeks to enhance operational efficiency, improve service delivery and strengthen the Banks resilience and effectiveness. 3.2 A software provider has already been appointed by the Bank to implement a new core banking system, integrate third-party applications, carry out data migration and support change management activities. 3.3 The objective of this assignment is to engage an independent and experienced consultant to provide overall project management, advisory support and oversight to ensure the successful delivery of the Project. Scope of Work and Deliverables The selected bidder shall provide independent project management, advisory and oversight services to support the Bank in the successful delivery of its Project, including the implementation of a new core banking system and related systems. For the purpose of proposal preparation, the Project is expected to comprise multiple interrelated workstreams, including but not limited to: core banking system implementation, integration with payments and settlement systems, data migration, interfaces with third-party applications, business process re-engineering, change management and training, business continuity and regulatory and control alignment. The Project may be implemented in multiple phases. Bidders are therefore requested to propose a high-level, phase-based approach aligned to the above indicative workstreams. The detailed scope, sequencing, and project plan will be refined and agreed with the selected bidder/Consultant during the inception phase. The scope of services shall include, but not be limited to, the following: Project Management and Governance 6.1 The selected bidder/Consultant shall be responsible for providing project management and governance services to the Bank, including the following, among others: Establish and support robust project governance structures, including reporting and escalation mechanisms. Oversee the planning, execution, monitoring and control of the Project. Monitor adherence to approved timelines, milestones, budgets and deliverables of the project. Provide regular progress reports, dashboards and status updates to Management of the Bank and the Steering Committee. Prepare a comprehensive test plan and develop relevant test cases to support quality assurance and successful Project delivery. Provide three months post go live support. Project Assessment and Business Process Re-engineering 6.2 The selected bidder/Consultant shall be responsible for conducting assessment of the Project and business process re-engineering services for the Bank, including the following, among others: Conduct a comprehensive assessment of the current (as-is) business processes, systems and controls. Review proposed (to-be) processes in alignment with the new core banking system. Consultancy Services Business Transformation Project 6 Identify gaps, inefficiencies and operational risks. Recommend and validate re-engineered business processes in line with best practices and regulatory requirements. Development of Action Plans 6.3 The selected bidder/Consultant shall be responsible for providing project planning and coordination services to the Bank, including the following, among others: Develop and maintain a detailed, actionable project plan covering all phases of the transformation. Define clear milestones, dependencies, deliverables and responsibilities. Support the Bank in prioritising activities and managing interdependencies across workstreams. Advisory Services 6.4 The selected bidder/Consultant shall be responsible for providing advisory services to the Bank, including the following, among others: Provide independent and objective advice on key project decisions. Review and advise on payment claims submitted by the Software Provider and other related service providers. Support the Bank in managing contractual, implementation and performance-related issues. Provide guidance on regulatory, operational and risk considerations arising from the transformation. Implementation Support and Oversight 6.5 The selected bidder/Consultant shall be responsible for providing implementation support and oversight services to the Bank, including the following, among others: Oversee the implementation of the new core banking system. Monitor integration with third-party applications, including but not limited to real-time payment systems. Oversee data migration planning, execution, reconciliation and validation. Ensure that system configuration, testing and go-live activities meet agreed quality standards. Change Management and Training 6.6 The selected bidder/Consultant shall be responsible for providing change management and training services to the Bank, including the following, among others: Support the design and execution of a comprehensive change management strategy. Assess organisational readiness and manage stakeholder engagement. Oversee user training programmes to ensure effective adoption of new systems and processes. Facilitate knowledge transfer to the Banks staff to ensure continuity. Consultancy Services Business Transformation Project 7 Risk Management and Controls 6.7 The selected bidder/Consultant shall be responsible for providing risk management and control services to the Bank, including the following, among others: Identify, assess and monitor project risks, including operational, technical, financial and regulatory risks. Recommend mitigation measures and corrective actions. Maintain a project risk register and report material risks to the Banks governance bodies. Quality Assurance and Control 6.8 The selected bidder/Consultant shall be responsible for providing quality assurance and control services to the Bank, including the following, among others: Provide independent quality assurance across all the Project phases. Ensure compliance with agreed methodologies, standards and best practices. Validate key deliverables prior to acceptance by the Bank. Knowledge Transfer 6.9 The selected bidder/Consultant shall be responsible for providing knowledge transfer services to the Bank, including the following, among others: Ensure systematic transfer of knowledge, documentation and expertise to the Banks internal teams. Support the Bank in building internal capability for ongoing system operation and optimisation. Key Deliverables 6.10 The selected bidder/Consultant shall be responsible for submitting the following, amongst others, to the Bank: Inception report and detailed project plan Periodic progress and risk reports Business process re-engineering documentation Advisory notes and recommendations Change management and training materials Final project closure report and knowledge transfer documentation 7. Qualifications of Bidders The consulting firms or individuals must possess the following experience and shall submit comprehensive related details pertaining to their experience including their qualifications for all proposed team members: Tender Link : https://www.bom.mu/procurement/notice-of-tender
|
