Tenders Are Invited For Software Package And Information Systems – Framework Agreement For Teleworking Nrw - ... in Germany

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Software Package And Information Systems – Framework Agreement For Teleworking Nrw - Teleworking Positions For The State Administration Of North Rhine-Westphalia. In Lot 1: - Vpn Products (Hardware And Software, Including Appliances, Client- And Server-Side) From Ncp - Including Management Components (Software And Licenses) From Ncp For Efficient Management Of The Vpn Infrastructure - Including Software Maintenance / Update Subscription, Security Updates For Download, Patches For Error Corrections, Updates To Current Software Versions Released By The Manufacturer - Support Services Telephone Support From The Manufacturer Ncp (Standard 5*8 And Increase To 7*24) - Personnel Services (E.G. Installation, Integration And Support Services) By The Company Ncp, Even If Contact Is Made Directly, Bypassing The Contractors Service Line - Personnel Services (E.G. Installation, Integration And Support Services) By The Contractor. If Necessary, The Contractor Must Be Able To Provide Security-Cleared Personnel (Simple Security Check In Accordance With The North Rhine-Westphalia Security Surveillance Act, The Federal Security Check Act Or Other Federal States). - Support Services Since Support Is Provided For Safety-Critical Devices And Software, The Support Hotline Must Be Located At The Contractors Business Premises In Germany (Not An Outsourced Call Center). Calls, Electronic Tickets Or Emails Must Be Accepted And Answered In German. If Customers Requirements For It.Nrw Require This, It Must Optionally Be Possible, After A Reasonable Lead Time Of Three Months, To Extend The Times For Accepting And Responding To Reports To Seven Days Per Week From 00:00 To 24:00 With Identical Response Times. This Change Must Be Possible For A Package Of Components To Be Defined, While Other Components Remain In Standard Support. It Must Be Possible To Return Individual Components To The Standard Maintenance Defined Above With A Reasonable Lead Time. Personnel Services In The Event Of Critical Disruptions In Which The Vpn Infrastructure Fails To Such An Extent That It No Longer Allows Communication Relationships, On-Site Support Must Be Available From A German-Speaking And Qualified Technician Within 4 Hours Of Contacting Us In The Düsseldorf Or Hagen Locations. In The Case Of Special Events (E.G. Trade Fairs), It Must Be Possible To Organize Support, By Telephone Or On-Site, Even On Weekends Or Public Holidays, After Prior Notice At Least Four Weeks In Advance. In Lot 2: - Appliances As Management Instances For Otp Tokens For Authenticating The Tokens, For User Management Including All Necessary Licenses, Hardware Maintenance And Software Maintenance - Otp Tokens For Mobile Devices - Support Services (E.G. Installation, Integration And Support Services) By The Manufacturer, Even When Contacting Them Directly, Bypassing The Service

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