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It Services: Consulting, Software Development, Internet And Support – Offer Of Contract For Support, Maintenance And Development Of Applications For Traffic Information And Railway Operations. Banedanmark Today Has Tailor-Made Applications That Are Used For E.G. To Process Traffic Information For Screens And Loudspeakers On Platforms, As Well As Manage Railway Operations Including Timetables, Track Closures, Speed Reductions Etc. These Applications Need Ongoing Support And Maintenance. In Addition, There Will Be A Need For Further Development Of The Applications, Which Is Why The Purpose Of The Contract Is To Ensure Continuous Maintenance And Support Of The Applications, As Well As Further Development Of The Applications, Should This Become Necessary. Prior To These Services, A Transition Will Take Place Which, Among Other Things, Implies That The Prospective Supplier Must Establish A Maintenance And Development Environment, So That The Supplier Is Able To Carry Out Maintenance And Development Tasks On The Applications. The Offer Includes The Following Applications: Enks-2, Enk, Tibla, Pbase, Tetris Frontend, Tetris Backend, Train Status, Gsm-R Api, Train Leader, Nobi, Pico, Mittog, Fos Info Dashboard, Target Management, Punctuality Interface, Ai Forecast Module, Gis Module For Train Status, Master Data Editor Logging Module And Overwatch. It Will Be Possible To Include More Services In The Contract, As Well As Remove Applications From The Contract, During The Term Of The Contract. What Services Does The Contract Contain: A) Transition: - The Supplier Must Establish A Maintenance And Development Environment, So That The Supplier Is Able To Carry Out Maintenance And Development Tasks On The Applications From The End Of The Transition. - The Supplier Must Make Qualified Personnel Available During The Transition. - The Supplier Must Install A Copy Of The Applications In A Maintenance And Development Environment. - The Transition Must Be Completed No Later Than 100 Working Days After Banedanmark Has Handed Over All Existing Documentation And Software, As Well As Granted The Supplier Access To Banedanmarks Network. B) Maintenance And Support: - Administration Of The Maintenance, Including Meeting Attendance And Reporting. - Onboarding And Training Of New Employees At The Supplier. Support On The Applications Within Normal Working Hours. Support Means Simple Questions For The Applications By Mail Or Phone From Banedanmark And Banedanmarks Sub-Suppliers. - Maintaining Preparedness For Maintenance, Including Error Corrections, Where Banedanmark Can Call On The Supplier, Taking Into Account Service Targets, If There Are Operational Disturbances And/Or The Need For Error Correction. Work Derived From Such Calls Is Paid Separately. - Make Recommendations To Prevent And Minimize The Possibility Of Errors And Improve The Operation Of The Applications. - Update Documentation When The Above Activities Lead To A Need For This. C) Ordering Services: - Banedanmark Can, From The Signature Of The Contract, Order Ordering Services From The Supplier - Also Called Independent Tasks. - The Order Services Will Primarily Consist Of Development And Further Development Tasks Of The Applications, And There Will
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