Tenders Are Invited For Systems Support Services – Support For The Operation Of Central Applications in Hungary

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Systems Support Services – Support For The Operation Of Central Applications. The Purpose Of The Purchase Is To Support The Operation Of The Central Applications Of The Financial Museum Owned And Operated By The Bidder And To Provide Ad Hoc Software Development. The Services Must Be Provided For 12 Months After The Conclusion Of The Contract. The Frontends Of The System Were Basically Created Using Vue.Js And .Net. The Backends Of The System Are Basically Based On Node.Js, Laravel And .Net Frameworks, And The Database Servers Are Microsoft Sql And Mysql. The Specific Technologies Used In The Individual Modules Of The System Are Contained In The Presentation Of Supported System And Modules Chapter Of The Technical Specification. Tasks Of The Winning It: General Requirements: During Performance, The Bidder Must Provide Operational And Development Support In Accordance With The Recommendations, Conditions And Regulations Set Out By The Bidder In The Technical Description. The Bidder Does Not Provide The Bidder With Training Related To The Acceptance Of The System. The Bidder Learns About The System From The Application, The Source Code And The Submitted Documentation. The Bidder Must Have The License Of The Owner Of The Software In Relation To The Software Used In The It Service And Development Activities Carried Out In The Operating Environment And Undertake To Comply With The Terms Of Use. The Commitment Does Not Cover Software Whose Provision Is The Responsibility Of The Bidder. The Bidder Continuously Monitors The Eol Time Of The Installed/Used Components, Which It Regularly Informs The Bidder About And Updates The Modules Before They Become Obsolete. The Bidder Has Three Months From The Conclusion Of The Contract To Update Outdated Versions In The System. In Addition To The Monthly Fee, You Cannot Request Additional Compensation For These. 1.1 Operation Support In The Context Of Operation Support, The Bidder Expects Incidents (Functional And Security) That Arise During The Operation Of The System And Which Are Not Prevented By Him, To Be Remedied And Problems Solved In Time, Depending On The Severity. Error Reporting Window: Every Day From 8 A.M. To 5 P.M. Expected Service Levels: Priority / Recovery / Documentation: Critical: 4 Hours / Within 1 Week After The Completion Of The Task. Serious: 24 Hours / Within 1 Week After The Completion Of The Task. Normal: 1 Week / Within 1 Week After The Completion Of The Task. The Operation Support Service Is Detailed In The Chapter System Operation Support In Detail Of The Technical Description. 1.2 Provision Of Ad Hoc Software Development During The Implementation Of Ad Hoc Software Development Tasks, The Bidder Performs Activities Related To The Central Applications Of The Money Museum, Which May Be The Following: Survey, Planning, Development (Writing Source Code), Testing, On-Site Demonstration, Training, Commissioning And Its Support, Migration Support, And Documentation. The Bidders Unique S

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