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Request for proposals for Consultancy Firm to Support Implementation of a Capacity Building Project for Community Health Program. Deadline: Thursday, 19/02/2026 11:00 TERMS OF REFERENCES FOR A CONSULTANCY FIRM that will provide technical scientific expertise under a frame work service contract for a duration of 24 months to SFH Rwanda under the guidance of the Project Lead based at Rwanda Biomedical Centre for Empowering Community Health Workers, improving gender equity, and enhancing access to care in Rwanda through an AI-powered, digitalized system for high quality Universal Health Coverage. 1. Background SFH Rwanda Physical Address, Kicukiro District- Gahanga Sector, Nunga Cell Road Opposite Gahanga market towards Gakinjiro site on KK15RD - KK 52 AVE, Google map address: https://maps.app.goo.gl/Tf9u45EmcjKsCETG6, approximately 1.5km from the Main Bugesera Road in Gahanga center. I. Scope of the work: Provide scientific and technical support for the development, optimization, piloting, and scale-up of an e-learning platform for Community Health Workers (CHWs), including the design and implementation of a rigorous impact evaluation. II. ProjectBackground: Community Health Program is the cornerstone of primary healthcare in Rwanda. The Empower Community Health Workers project aims to enhance the capacity, reach, and effectiveness of CHWs by transitioning from a classic in-person training model to a dynamic, scalable, and CHW-centric virtual AI-supported learning ecosystem. To achieve this, we seek a highly qualified and innovative consultancy agency to lead the scientific and technical development, contents assurance, and rigorous evaluation of this transformative initiative. 2. Objective I. Objective of the consultancy: The primary objective of this consultancy is to establish an impactful partnership that will support the design, development, pilot, and rollout of a highly effective, engaging, and cost-effective AI-supported e-learning platform for CHWs. More importantly, this partner will lead the systematic documentation and dissemination of the major findings to build a proof of concept that will help in upscaling this project and expanding it reach to our countries in need. This includes ensuring the platform and its contents are perfectly aligned with CHWs preferences and operational realities and providing an evidence-based analysis of the impact and financial implications of shifting from in-person to virtual/hybrid continuous learning models. II. The consultant should ensure the effective development, optimization, and scale-up of an evidence-based e-learning platform for CHWs, supported by rigorous scientific guidance and a comprehensive impact evaluation. Core tasks The consultancy will be responsible for achieving the following three core tasks: a) Support the optimization and user-centric evaluation of the e-Learning platform i.Provide expert technical support and oversight to the software development team (internal or external) throughout the entire software development lifecycle. ii. Ensure the platform is user friendly regardless of their level of education and satisfy the specific needs of CHWs. iii. Establishand manage a rigorous content review and quality assurance protocol for all learning materials developed by project partners. iv. Review all e-learning content (modules, job aids, videos, assessments) to ensure they are: scientifically accurate and evidence-based. pedagogically sound and aligned with adult learning principles. culturally appropriate and contextually relevant. clear, comprehensible, and accurately translated into Kinyarwanda. interactive and engaging, making effective use of multimedia. inclusive and reflective of gender and equity consideration. v.Establisha robust, continuous feedback mechanism for CHWs to inform iterative platform improvements. b) Supporthe piloting, rollout, and impact evaluation under an ethically approved Protocol i.Developa detailed, robust piloting and rollout strategy with clear phases, milestones, and risk mitigation plans. ii.Draft a comprehensive evaluation framework and study protocol to assess cost-effectiveness and program impact. This protocol must be submitted for and secure approval from the Rwanda National Ethics Committee before commencement. iii. Lead the implementation of the pilot, including the deployment of the platform, training of CHWs and facilitators, and data collection. iv. Design and execute a mixed-methods evaluation to compare the new e-learning model against the classic in-person model. Key research questions must include: What is the comparative cost per trained CHW and cost per competency gained? What is the impact on CHW knowledge retention, skill application, and job performance? What is the effect on CHW motivation, satisfaction, and completion rates? Under what conditions is a hybrid learning approach necessary and most effective, particularly for new contents or newly recruited CHWs? c) Lead establishing an evidence-based proof of concept about the feasibility, cost-effectiveness, efficiency, and user uptake of digitalized CHW program. i. Asses the challenges and gaps for digitalizing the CHWs program. ii. Evaluate the cost-effectiveness and efficiency of digitalized the CHWs program in LMIC settings. iii. Determinethe enablers and barriers for user uptake of digitalized CHW program. Scope of Work and Key deliverables The consultant/firm will be held accountable for delivering the following concrete outputs in Inception Phase Phase 1: Inception (within 3 weeks of contract signing) Inception report must contain the detailed work plan, methodology, timelines, team composition, and stakeholder engagement strategy. Phase 2: Design & Development (Months 1-4): i. CHWneeds and preferences assessment report: Synthesizing findings from HCD activities with clear, actionable recommendations. ii. Platform Technical and Functional Specifications Document: A detailed blueprint for developers. iii. ContentReview and Quality Assurance Framework: A standardized checklist/protocol for reviewing all partner-developed content. iv. InterimProgress Reports (Bi-Monthly): Highlighting progress, challenges, and adjustments to the plan. Phase 3: Piloting & Evaluation (Months 4-18) i. RNEC-approved evaluation study protocol: full methodology, data collection tools, and informed consent forms. ii. Piloting and rollout strategy document: including training manuals for users and administrators. iii. Deployedand fully functional e-Learning platform (MVP - Minimum Viable Product) for the and comprehensive contents for pilot and rollout phases respectively. Phase 4: Final reporting & handover (Month 18-24) i. Draft final report: for review by project stakeholders. ii. Comprehensive final evaluation report: presenting all data, analysis, and definitive findings on cost-effectiveness, impact, and the recommended role of a hybrid model. This must include clear, data-backed recommendations for national scale-up. iii. A complete Scale-Up Toolkit: including finalized platform specifications, refined contents, training iv. materials and M&E frameworks for future replication. 3. Consultant profile and qualifications The ideal consultancy firms proposed team members must demonstrate proven expertise in: Extensive experience in developing and optimizing digital health platforms, specifically for low resource settings. Experience in the global health sector, specifically with CHWs, is a non-negotiable advantage. A strong portfolio showcasing expertise in human-centered design methodologies for diverse user groups. In-house capacity with public health and instructional design experts who can ensure the scientific and pedagogical quality of health-related content. Proven ability to design and implement rigorous mixed-methods evaluations, including cost-effectiveness analysis. A track record of securing IRB approval is essential. Exceptional project management skills, with the ability to deliver high-quality outputs on time and within budget. Superior facilitation and communication skills to work effectively with government partners, NGOs, and CHWs. A well-established experience in scientific, implementation, and operational research. Track-record of data analysis and scientific writing. Full understanding of the CHWs program in Rwanda. Familiarity with Rwanda health system, socioeconomic and demographic structure. - 4. Duration & Timeline III. The assignmentwill be completed within the timeline, tentatively: The total duration of the assignment will be 24 months. 5.Reporting The consultancy will report directly to the Project Director based at RBC via the Technical Focal Point at the Society for Family Health within. Regular progress updates will be required. 6. EVALUATION OF THE CONSULTANCY: Proposals will be evaluated based on: A. ADMINISTRATIVE CRITERIA The bidders must provide the following administrative documents: Copy of Business Registration certificate or Certificate of domestic Company Registration from RDB. Valid tax clearance certificate (attestation de non-creance) from Rwanda Revenue Authority or statement of arrears from RRA Valid RSSB Contribution Clearance certificate- Icyemezo Cyo Kutabamo Umwenda Wimisanzu Proof of payment of a non-refundable fee of fifty thousand Rwandan francs (50,000 RWF) paid into: Bank Name: Access Bank (Rwanda) Ltd Account Name: SOCIETY FOR FAMILY HEALTH RWANDA Account Number: 1002190101953001 The Company that will not have filled any of aforesaid conditions will be eliminated and their bids will not be considered for the next evaluation stage. B. TECHNICAL CRITERIA: (total marks 100%) Evaluation Criteria for Interested consultants/firms should submit (Technical Response not more than 15 pages): A cov Tender Link : https://www.jobinrwanda.com/job/request-proposals-rfp-consultancy-firm-support-implementation-capacity-building-project
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