Tenders Are Invited For Call Center – Service Market For Outsourcing Calls From Our Company in Belgium

Work Detail

Call Center – Service Market For Outsourcing Calls From Our Company. This Contract Consists Of The Transfer Of Our Incoming Call Numbers To An External Call Center Such That The Services Are Distributed As Follows: 1: Call Management During Office Hours For A Maximum Of 5 Days Per Week, With A Minimum Of 3 Days Per Week, Namely: • The First Working Day After A Weekend; • Wednesdays; • Fridays; Half-Day Activation Can Also Be Requested At Least 24 Hours In Advance Except In Cases Of Emergency Or Compelling Reason And In This Case, It Could Be Requested The Same Day. 2: Management Of Calls Outside Office Hours This Involves The Resumption Of Incoming Calls Outside Office Hours, Namely Monday To Thursday From 4:00 P.M. To 8:00 A.M. And Friday From 2:30 P.M. To Monday 8:00 A.M. As Well As All Public Holidays. A Calendar Will Be Communicated For The Days Of The Year When Our Offices Exceptionally Close Earlier. In The Event Of A Modification During The Year, Activation Will Be Communicated, Except In Exceptional Cases, At Least 24 Hours In Advance. The Service Provider Must, Depending On The Terms Provided By The Contracting Authority, Transfer Calls To The On-Call Companies Or To The Centr’Habitat On-Call Representative. The Contract Is Concluded For A Period Of 12 Months, Tacitly Renewable 3 Times 12 Months Or Limited To The Threshold Of The Procedure.

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