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According To Surf And Its Members, The Future Of Ict And Associated Services For Education And Research Lies Largely In The Cloud. The Members (Institutions) Therefore Want To Be Able To Use The Cloud Flexibly And Combine It With Their Own Ict Infrastructures (Hybrid Infrastructure). In Practice, Transition To The Cloud Is Not An Easy Step, And Many Institutions Have Little Experience With It. Unexpected Challenges May Therefore Arise During The Implementation Of Cloud Projects As Well As In The Management Phase Afterwards. The Initially Intended Benefits Are Then Not Achieved, Which Can Lead To A Risk Of Failure Or Destruction Of Capital. To Support Institutions With These Challenges, It Is Therefore Desirable To Make Surfcumulus Professional Services Available To Them Through A Surf Tender. Surf Has Chosen To Do This Via A Das. The Delivery Of Surfcumulus Professional Services Is Expressly Linked To The Surfcumulus Service. In Concrete Terms, This Concerns Executive, Common Services Intended For Cloud Implementation, Migration And Management. Delivery Is Based On A Fixed Price And Fixed Delivery Date. A Further Description Of The Service Components Is As Follows: Setting Up A Cloud Landing Zone, Integrated Into The Existing (Hybrid) Architecture Of An Institution, Including At Least: Account Setup: Based On The Administrative Organization, Compliance Guidelines, Existing Environments And Structures Of The Institution. Network Configuration: According To Guidelines, Within Cloud Environments And Between On-Premise And These Cloud Environments. Security Baseline: Identity And Access Management Based On Surfconext, Availability Of Standardized, Hardened Machine Images, Security Policies, Network Monitoring And Log Analytics. Automation: Standardized Organization Of Security, Governance, And Cost Optimization. Carrying Out/Supporting Cloud Migrations, Through: Lift-And-Shift Migration Scenario: Moving (Partially) An Ict Infrastructure From A Data Center To The Cloud Without Major Changes. Re-Design Migration Scenario: Making (Part Of) An Existing Ict Infrastructure Cloud-Ready And/Or Implementing Replacement, Newly Built Solutions So That The Potential Of The Cloud Can Be Optimally Utilized. Providing Cloud Managed Services In The (Hybrid) Cloud Infrastructure, Including: Operations (Account Management, Software Update Management, License Management, Network Management, Backup & Restore, Monitoring, Platform Management) Application Management (Technical Application Management, Functional Application Management, Data Management, Application Configuration Management) Service Support (Incident, Problem & Change Management, Multi-Vendor Coordination, Second And Third Line Support, Escalation Handling) Service Delivery (Service Level Management, Capacity, Cost And Continuity Management) Information Security And Privacy Protection (Detection, Prevention, Reporting, Adjustment). See Also The Added Document Admission Guidelines For Das Surfcumulus Professional Services.
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