| Work Detail |
Renfe is restoring high-speed train service on the Madrid-Valencia line from 14 November. Tickets are now on sale.
Once Adif has completed the infrastructure work, Renfe will resume full high-speed service on the line, meaning that, as of this Thursday, all high-speed trains will be running in both directions, a total of 199 weekly trips with an offer of 80,000 seats for the service.
On the Madrid-Valencia line, Renfe’s high-speed service (AVE+Avlo) is, from Monday to Friday, 30 trains a day, 15 in each direction. The offer for the weekend is 49 trains, on Saturdays there are 12 trains to Valencia and 11 services to Madrid and on Sundays there are 13 trains in each direction between both cities.
Due to the damage to the railway infrastructure caused by the floods in the Valencian Community caused by the Dana storm, on October 29, Renfe was forced to suspend the high-speed service between Valencia and Madrid. After the repair work and supervision of the line by Adif, the service will be operational again from this Thursday.
Renfe has been informing all passengers through its usual information channels: renfe.com, social networks and via SMS. 687,132 messages have been sent , of which 275,133 have been via email, 210,004 via push from the app, 183,160 via SMS and 18,835 via WhatsApp.
The company reinforced the staff at the Contact Centers, which handled 134,635 calls on October 30, 31 and November 1, with an extra 445 hours.
All customers affected by the cancellation of high-speed services on the Madrid-Valencia line due to the Dana can cancel or change their ticket, for any class and fare, without additional costs until November 30. |
